Recording the patient visit

The main objective of conducting a learning experience is to create change. In health care, this means changing a patient’s:

  • Understanding of a disease state and its treatment
  • Behavior so that they can take a more active role in managing their own health

By using adult learning principles, we can better reinforce our skill-building efforts to help patients address their needs. Basically, this means:

Telling them what you are going to tell them

  • It’s an introductory that step sets up the need for the education and ensures that that patients understand why a given topic is important to them and why this is the right time and place to learn it

Telling them

  • It’s the heart of the conversation that means sharing information in a positive and encouraging manner that is also informative as well as experiential, engaging, and memorable

Telling them what you told them

  • It’s the last step, but also the most enduring as it provides proper reinforcement of what was discussed at the point of care

One of the most challenging aspects of patient education is accurate retention of what was shared with the patient. It’s a well known fact that information may be forgotten or misremembered in the days or weeks after a visit and can adversely affect both the patient’s decision-making capabilities and their ability for self-care.

That’s why each Liberate Health deck offers you the ability to create a Patient Visit Record (PVR), which is a custom digital archive of the presentation (the deck) and the conversation between you and your patient—and it’s created at the point of care, while you’re educating each patient. For patients, the PVR is a virtual house call that reviews the information shared, repeats the conversation, and reinforces the decisions and plans that were made during the office vist—and they can access this record as often as they like on the secure, HIPAA-compliant, patient portal.

Data show that patients are eager to review the discussion that occurred in the office when at home. In fact, a study that evaluated the impact recordings had on patients’ “medical memory” found that[1]:

  • More than 90% of patients reviewed it at least once
  • 65% of patients felt like they remembered more of what their doctor told them
  • Overall, 90% of patients felt that it was helpful

So, keep using Liberate Health—and remember to make a PVR to share with your patients. It will help you deliver the right information at the right time to improve patient understanding and their ability to take a more active role in their health.

Reference: 1. Meeusen AJ, Porter RW. Helping patients to remember what the doctor said: A surgeon’s experinece vido recording doctor-patient visits. Abstract Presentation P 50 presented at: American Telemedicine Association, May 17-20, 2014; Baltimore, MD.